User Testing Research Plan:
We tested two mobile prototypes, one with banner(prototype B) and one without banner(prototype A). The following key areas will be tested:
Understandability: do users understand what this feature is for?
Discoverability: can users find the feature?
Usability: can users complete the registration?
Next steps: do users know what they have to do after completing their registration?
User Testing's Insights:
We asked participants how we might improve the OLB & mobile prototypes. All participants left a comment related to discoverability. Based on takeaways from qualitative notes, discoverability is poor for version A with no banner. 67% of participants (10 of 15) clicked on the More menu and moved on when nothing happened. Many that were successful landed upon the CRA direct deposit link by chance as they were clicking back and forth between Chequing account summary and details, and scrolling up and down.
Based on the research insights, if we decided to keep the entry point under account details due to tech limitations, we have to find a good approach to guide users there. So I decided to add a text banner on the home screen to guide users and also secure the project speed for both mobile and OLB versions.