Unite Search is an enterprise search engine that allows users to search vast amounts of data and information across the Organization, giving users more time to focus on their core work. With approximately 4.5 million United Nations documents currently searchable, Unite Search is available to anyone, including staff, delegates and the Member States. Access to data is limited according to audience type.
As a UX Designer in this Unite Search project, also known as the Enterprise Search project, I developed the design strategy, user cases, designed user interface wireframes, and the final prototype.
This portfolio piece showcased my UX works. However, due to the Non-disclosure agreement, I can only show selected content. Therefore, please do now share this link with others without notice. Thank you for your understanding.
Staff and Delegates spend too much time each day searching on multiple United Nations websites and document repositories looking for data and information they need to do their job. We need to design a user-friendly and effective tool to help users search faster.
The goal is to include all content, including video and images, across the United Nations in Unite Search. To that end, we continue to collaborate with partners on adding searchable document collections to the platform, increasing the amount of data and information accessible to all.
At United Nations our user-centered design process has been designed to keep users and stakeholders in the center and involve throughout the journey to identify and validate most critical business & users aspects.
• Define business and user goals (Build design strategy)
• Identify and describe target users (Profiles & personas)
• Learn about the users (Data gathering through direct and indirect methods)
• Create scenarios and use cases
• Information architecture
• Concept sketching (Brainstorm solutions and create low-fi wireframes)
• Test and iterate solution (Validate concept with users and iterate based on the feedback captured)
• Socialize with stakeholders (Review sessions over the solution and user testing data)
• Start designing (Create pixel-perfect designs, navigation and content finalization)
• Test and deliver (Usability testing with users, iterate designs and deliver for the implementation)
• Measure ROI (Measure defined critical success factors, users journey and behaviour)
I kick-started the 1st step in the design process by interviewing business stakeholders to get answers to questions like What is the business intent and goals? Which market segment are we targeting?
As per my design strategy exercise, now I am clear about the target users segment to define profiles and personas.
Learn About Users
Post defining user-profiles and personas, I chose qualitative research method to interact with the target users group to learn about their current workflow, tasks, pain points, emotions and their mental model to validate the problem statement and explore the appropriate solution.
A search for Sustainable Development Goals displays more than 1 million results nearly instantaneously. The results can be sorted by date or relevance. The information can also be filtered by web, documents, social media, and data.
In addition to features such as cross-collection, date and specific UN entities’ content searches, Unite Search can provide a local search engine for each duty station that can be replicated and shared with multiple search indices to provide a global UN search function, increasing the amount of searchable information.
User Search Flow
Post defining personas, user scenarios, task flows and information architecture, now we had a clear picture of what was needed. I started exploring wireframes post having detailed brainstorming sessions as following.
Final Solution (Pixel Perfect Design)
Post completion of user testing and analyzing results, I proceeded with designing and shaping up the final solution as following.
The new website benefits all 45,000 United Nations staff member, 193 Member States and hundreds of delegates around the world:
- accessibility on a wide range of mobile devices,
- quick search as well as advanced search through Unite Search,
- clearer presentation of search results (sorting option, document details, PDF and Word versions, etc.),
- ability to store typical searches and bookmarks after logging into ODS with Unite Mail (Webmail) credentials, and much more.